Call Center Workgroup

Goals

• Develop awareness of Call Center services in the local market.
• Organize Marketing Campaigns & participation in International Exhibitions to position Egypt as an Offshore Call Center Destination.
• Ensure that all required Telecom Infrastructure and its tariffs are meeting the requirements of the Call Center Industry.
• Set Standards for superior quality service.
• Develop a pipeline of trained & certified Agents & Supervisors.

Achievements

• The Group was formed on October 22nd, 2003.
• Group members represent Outsourcing Call Centers, Inhouse Call Centers, and Call Center Technology providers.
• Presently discussing with MCIT the establishment of a Call Center Training Academy.
• Preparing a joint International Marketing Plan for 2004 to conducted under the umbrella of MCIT.